I have clients who operate websites that allow third-party content. While NOT my clients, think about sites like Yelp, Twitter, Glassdoor, or even Facebook as examples. When you operate websites that allow other people to go online and write whatever they want, chances are you are going to see an allegation of Trademark Infringement via a cease and desist letter. I typically see them in the context of someone alleging trademark infringement because someone is using the trademark to talk about them online – most often critically. These cease and desist letters come in from attorneys (which I always raise an eyebrow at), reputation management companies (again which I raise an eyebrow at) and everyday people which I can better understand because many simply don’t have an understanding of this area of law.
Due to the overwhelming issues that I see with these cease and desist letters, I thought it might be good to cover some basics:
What is a Trademark?
A trademark is a word, name, symbol, or device, or any combination thereof, that is used to distinguish the goods of one person from goods that are manufactured or sold by others. Think of it as telling people the source of the goods. Think of “Pepsi” or “The Home Depot” for example. Those are trademarked words that clearly distinguishes them from other sources of goods like “Coca-Cola” or “Lowe’s.”
Protecting your Trademark.
It is important to police your trademark so as to keep it from falling by the way of generocide (death by becoming too generic due to its popularity and/or significance) or being counterfeited (knock-offs). A common example of generocide includes trademarks like “escalator” for the moving staircases. If you are curious you can read more about generic trademarks. A common example of trademark counterfeiting includes the cheap knock-off/fake Louis Vuitton handbags. You know, the ones that look like it’s the real deal at first glance but any savvy fashionista knows better upon closer inspection.
Trying to use Trademark as a Reputation Management Method.
Yes, there are times when you should be policing your trademark as discussed above. However, just as I cannot talk about The Home Depot without saying “The Home Depot,” the same goes for anyone else wanting to talk (or write), good or bad, about a particular brand. Such use falls under what is called “nominative fair use” which applies when a person has used one’s trademark to describe or refer to the trademark holder’s product. As with most aspects of law there are caveats and tests, however, generally speaking, just because you have a registered trademark doesn’t mean that you can submit cease and desist letters and allege trademark infringement as a way to get websites to take down content critical of your business. Chances are, in that context, it is NOT trademark infringement.
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All information contained in this blog (www.beebelawpllc.blog.com) is meant to be for general informational purposes only and should not be misconstrued as legal advice or relied upon. All legal questions should be directed to a licensed attorney in your jurisdiction.